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This Privacy Policy describes how DORI (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.doriofficial.co.uk (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).
Please read this Privacy Policy carefully. If you do not agree with this policy, please refrain from using our Services.
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for legal, operational, or regulatory reasons. We will update the “Last Updated” date and, where required by law, notify you of significant changes.
We collect personal information about you from a variety of sources:
Directly from you (e.g., account creation, checkout, customer support).
Automatically through cookies and analytics tools.
From trusted third-party providers such as Shopify and payment processors.
The personal information we collect may include:
Contact Details: Name, address, phone number, email.
Order Information: Billing/shipping address, payment details, order history.
Account Information: Username, password, security details.
Customer Support Information: Content of communications with us.
Usage Data: IP address, browser details, device type, cookies, analytics.
We process your personal information on the following bases:
Contractual necessity (to fulfill your orders and provide Services).
Consent (for marketing, where you have opted in).
Legitimate interests (to improve our Services, prevent fraud, and secure our Site).
Legal obligations (to comply with UK/EU law, e.g., tax and accounting).
Provide Services: Process orders, shipping, returns, account management.
Customer Support: Respond to queries, resolve issues.
Marketing & Advertising: Send promotional content (only where legally permitted).
Fraud Prevention & Security: Protect against fraudulent or unauthorized activity.
Service Improvement: Analyze how you use the Site to enhance experience.
We use cookies and similar technologies for site functionality, analytics, personalization, and advertising.
You may disable cookies through your browser, but some Services may not function properly.
Our Site recognizes Global Privacy Control (GPC) signals.
More details on Shopify cookies: Shopify Cookie Policy.
We may share personal information with:
Vendors/Service Providers (e.g., Shopify, payment processors, logistics).
Business & Marketing Partners (with your consent where required).
Affiliates/Group Companies (for business operations).
Legal Authorities (where required by law).
In Business Transactions (e.g., merger, acquisition).
We do not sell your personal data.
Your data may be transferred outside the UK/EEA (e.g., to Pakistan or other countries). Where this occurs, we use approved safeguards such as the UK International Data Transfer Agreement (IDTA) or EU Standard Contractual Clauses (SCCs).
We retain your personal data only for as long as necessary for the purposes set out in this Privacy Policy, and as required by law (e.g., tax, accounting).
You have the following rights under the UK GDPR and EU GDPR (where applicable):
Access: Request a copy of your personal data.
Correction: Rectify inaccurate or incomplete information.
Deletion: Request erasure of your personal data.
Restriction: Ask us to restrict processing.
Portability: Request your data in a machine-readable format.
Objection: Object to processing, including direct marketing.
Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
To exercise these rights, please contact us using the details below.
You can raise complaints directly with us.
If unresolved, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): www.ico.org.uk.
Our Services are not intended for children under 16. We do not knowingly collect data from children.
We use appropriate technical and organizational measures to protect your personal information, but no system is 100% secure.
If you have questions or wish to exercise your rights, you may contact us at:
Email: info@doriofficial.com
For purposes of data protection law, DORI is the data controller of your personal information.
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